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Your rights

Right of withdrawal

Within the European Union you may withdraw from a purchase within 14 days of delivery, without giving a reason.

  1. 01

    Your right of withdrawal

    You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the goods.

    For in-ear monitors, hygiene rules apply: they may be returned only with the seal unbroken and the ear tips unused.

  2. 02

    How to withdraw

    Inform us of your decision with a clear statement, for example through the contact form or the return request on your order page. You may use the model form below, but it is not obligatory. To meet the deadline, send your statement before the withdrawal period has expired.

  3. 03

    What happens next

    We reimburse all payments received from you, including the standard delivery cost, without undue delay and at the latest within 14 days of the day we are informed of your decision. We use the same means of payment as your original transaction.

    We may withhold the reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever is earlier. Send the goods back within 14 days of informing us. We provide a prepaid return label. You are only liable for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

  4. 04

    Model withdrawal form

    Complete and return this form only if you wish to withdraw from the contract.

    To: Maison Sonore, To be confirmed before commercial launch, To be confirmed before commercial launch

    I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):

    Ordered on (*) / received on (*):

    Name of consumer(s):

    Address of consumer(s):

    Signature of consumer(s) (only if this form is notified on paper):

    Date:

    (*) Delete as appropriate.