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Client services

Warranty and care

Every product we sell is new and covered by its manufacturer’s warranty, and we stay with you if anything goes wrong.

Manufacturer warranty

Warranty length and terms are set by each maker and vary between brands and models. The terms that apply to your headphones are included in the box and published by the manufacturer.

Legal guarantee

You also benefit from the two-year legal guarantee of conformity that applies to goods sold in the European Union.

Making a claim

If something is not working as it should, contact us first. We will help diagnose the problem, arrange collection where needed, and handle the claim with the manufacturer on your behalf.

Caring for your headphones

Keep the original packaging and your proof of purchase. Travel with the supplied case, and store headphones away from heat, humidity, and direct sunlight.