Client services
Warranty and care
Every product we sell is new and covered by its manufacturer’s warranty, and we stay with you if anything goes wrong.
Manufacturer warranty
Warranty length and terms are set by each maker and vary between brands and models. The terms that apply to your headphones are included in the box and published by the manufacturer.
Legal guarantee
You also benefit from the two-year legal guarantee of conformity that applies to goods sold in the European Union.
Making a claim
If something is not working as it should, contact us first. We will help diagnose the problem, arrange collection where needed, and handle the claim with the manufacturer on your behalf.
Caring for your headphones
Keep the original packaging and your proof of purchase. Travel with the supplied case, and store headphones away from heat, humidity, and direct sunlight.